As we implement the installation built by InstallShield 2019 Pro fessional, in installing procedure, some antivirus software will detect the Trojan threat then blocked or deleted infected files.Finally, when we try to uninstall the application, we failed to uninstall the application.
Shield Flexera Software Will DetectBy the way, antivirus softwares detect nothing when we implement the installation built by the former version of InstallShield, and the uninstallation successes. Usually, anti virus software continuously monitor the system changes and block the suspicious executable if it is not authorized to do those system changes according to the their definitions. Some of the system changes monitored by anti virus software are copying and creating files, spawning new process, network communication, changing system policies, accessing the system registry, downloading files, etc. Installer software does all of these during the course of installation. Shield Flexera Update The RespectiveSo, only way to get rid of this to make it authorize or update the respective antivirus software definitions through their reporting channel. While reporting, start with the with widely used anti virus Software companies. Because, mostly others will follow the leaders in this market. I always sign the installation with effective digital signature and make sure all the files package by InstallShield through the detection of antivirus software. Shield Flexera Series Hope FlexeraAnd the suggestion item 2 of reply, reporting to wide used antivirus companies is not the solution for the long-term, even if it is the solution, it should be Flexera reporting to antivirus software to get authorized of InstallShield, right In addition, why the setup.exe built by the previous version of InstallShield products wont be detected to the malware, it seems only happen in InstallShield 2019 series Hope Flexera InstallShield will fix the malware problem. The hotfix of Instllshield seem to fix some certification problems, I didont record the detail of the hotfix. ![]() Upgraded to IS2019 R3: Resolved the issue Thanks Kiran kumar sreeram. We use the InstallShield 2019 to create the empty project then build the installation. Upload the installation to virustotal website, the file of installation will be detected to malware or trojan. If you install the installation to PC, some generation files of InstallShield will be detected to trojan effected by Windows Defender. Hope flexera will pay attention to this problem and solve it as soon as possible. I faced the same issue where my installer gets deleted automatically by anti-virus. Our customers cant understand why our software product can be detected Trojan warning. I have an older version InstallShield, the installatin file build by older version will not have any Trojan warning.
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